Refund policy

SunLeo Shop Return & Refund Policy

Because our products are made to order, we generally do not accept returns or exchanges for buyer's remorse, incorrect size selection, color preference, or change of mind.

Damaged, defective, misprinted, or incorrect items: Please contact us within 30 calendar days of delivery. Include your order number and clear photos showing the issue so we can review your request.

If the issue is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you. In most cases involving a damaged, defective, misprinted, or incorrect made-to-order item, you will not be required to return the item. If a physical return is required, the item must be returned by mail and we will provide return instructions and a downloadable/printable return shipping label at no cost to you. No restocking fee will be charged for an approved defective-item return.

Other situations: Return or refund eligibility outside of damaged, defective, misprinted, or incorrect items will be reviewed on a case-by-case basis. Any applicable return-shipping costs will be communicated and agreed upon before a return is authorized.

Cancellations: Because products are made to order, an order may not be canceled or changed once it has entered production.

Refunds: Refunds: Approved refunds are issued to the original payment method. Once a refund is approved and issued, please allow up to 10 days for the refund to be received. Processing times may vary depending on your bank or payment provider.

For assistance, contact SunLeo Shop using the customer-service email listed on our Contact page.